Shipping and Returns

At MOJJERE, the journey of each piece extends the care that shaped it.

Each MOJJERE piece is individually inspected and prepared by our team, so that it leaves our atelier in perfect condition. Archival-quality protective materials, custom-fit foam and double-walled boxes designed for fragile goods preserve the integrity and beauty of your piece, from our hands to yours.

Every order is presented in a complimentary MOJJERE gift box.

Estimated delivery times

Orders are prepared within 1–2 business days.

Express delivery: 1–3 business days

Standard delivery: 3–5 business days

Tracking

You will receive a tracking number by email as soon as your order ships, followed by live delivery updates.

Peace of mind

Every order is carefully packed and shipped fully protected. Should a piece arrive damaged, we will replace it, offer store credit or refund it — simply contact us within 48 hours of delivery.

BEFORE YOU ORDER

Acquiring a MOJJERE piece is more than a purchase: it is welcoming craftsmanship and culture into your home. A few considerations to make the experience as seamless as it is special.

The details of each piece. Each piece is hand-finished, which makes it unique. Subtle differences in texture, color, or form are part of its character and of the MOJJERE experience.

Your delivery address. Where possible, choose an address where someone can receive the parcel.

Our advice. Our team is available to guide you through your selection, your table setting or any delivery question before you order.

RETURNS & EXCHANGES

Change of mind

You may request a return within 14 days of receiving your order by emailing contact@mojjere.com with your order number and the items you wish to return. Please send the items back within 14 days of notifying us.

We will provide the appropriate return address and instructions. Please contact us before dispatching your return so we can direct it to the correct location.

Return shipping

For change-of-mind returns, you are responsible for arranging and paying for return shipping. We do not charge restocking fees.

Please pack your pieces securely, preferably using the original protective packaging. We recommend a tracked service and keeping your proof of postage.

Condition of returned items

You may inspect your items as you would in a shop. We may reduce the refund to reflect any loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

Refunds

Refunds are issued to your original payment method within 14 days of receiving the returned items or evidence that you have sent them back, whichever is earlier.

When you return your entire order, we also refund any standard delivery charge paid at checkout. Any additional charge for an upgraded delivery service is not refundable for a change of mind.

Your bank or payment provider may require additional time to display the refund.

Damaged, faulty or incorrect items

If an item arrives damaged, faulty or incorrect, please contact contact@mojjere.com as soon as possible with your order number and, where possible, photographs of the item and packaging.

We will arrange an appropriate solution, such as a replacement or refund, in accordance with your rights. If a return is required, MOJJERE will cover the return shipping costs. Please contact us before sending the item back.

Personalised items

Items made to your specifications or clearly personalised cannot be returned simply because you change your mind. This does not affect your rights if an item is faulty, damaged or not as described.

Your rights

This policy does not limit your statutory consumer rights.