FAQ's
Welcome to the Mojjere FAQ section
We're here to answer your questions about our products, product care, shipping,
returns, and collaborations with your brand or artists. If you need assistance, don't hesitate to reach out we're to help!
What is the estimated delivery time?
What is the estimated delivery time?
For the US:
Once shipped, delivery typically takes 48 hours (2 business days). For example, items dispatched on a Monday usually arrive by Wednesday or Thursday, depending on flight connections.
What is the shipping process?
What is the shipping process?
- Parcels are dispatched via Chronopost, with evening departures from Toulouse to Paris.
- From Paris, packages fly directly to the appropriate U.S. destination (e.g., New York, Boston, Los Angeles).
- Final delivery in the U.S. is handled by UPS or FedEx, depending on the destination and service agreements.
How can I track my order?
How can I track my order?
Customers receive a Chronopost tracking number, followed by local updates (SMS or email) from the final U.S. carrier with delivery details and options (e.g., reschedule, authorize someone else to receive it, etc.).
Is my order insured?
Is my order insured?
All items are packaged with protective foam and double-corrugated cardboard to reduce the risk of damage. Despite our care, we recommend that customers inspect the parcel upon delivery and report any visible damage immediately with written reservations to the delivery carrier.
How is the safety of my order ensured?
How is the safety of my order ensured?
All items are packaged with protective foam and double-corrugated cardboard to reduce the risk of damage. Despite our care, we recommend that customers inspect the parcel upon delivery and report any visible damage immediately with written reservations to the delivery carrier.
New collections coming soon...
MOJJERE is constantly inspired by the richness of African heritage and ceramic craftsmanship excellence from around the globe. Our upcoming collections will continue to celebrate these values, introducing new designs that blend tradition with innovation.
Each piece will offer a fresh perspective on cultural expression, expanding our range of exclusive, collectible items. Stay tuned as we unveil new creations, designed to transform your home into a timeless showcase of art and elegance.
